Warranty Policy
Elasco guarantees the products we manufacture against defects in workmanship and materials. We are so confident in our standards that we offer a Lifetime Warranty on our products.
Any product containing a manufacturers defect will be repaired or replaced at the manufacturers cost. Please contact us with questions about placing a warranty claim.
Warranties extend to the original purchase and delivery only and are non-transferrable.
The structure of our products comes with a Limited Lifetime Warranty and does not cover tread pattern, or standard wear and tear based on the use of the product.
Our lids have a 3 Year Warranty.
Please note that due to the heavy use of our XtremeGuard Collection, Elasco offers a 1-Year Warranty on these products.
Please note that over usage in extreme conditions can cause the product to degrade at a higher rate and Lifetime Warranty may not be applicable. Contact Elasco for questions regarding proper usage.
No other warranty or remedy shall be provided. This warranty specifically does not guarantee or cover payment or reimbursement of any damages or consequential damages beyond the above.
Elasco's warranty will become void if:
- Products are not used, maintained, and installed according to the instructions and procedures defined by the company.
- Products are altered or modified
- Products are improperly used within the safety guidelines
Elasco's warranty does not cover:
- Damages caused by natural disasters
- Abuse, misuse, or intentional damage
- Improper usage or maintenance
- Cosmetic damage
- Damages caused by persons who have not been trained in the proper use of the product
- Continued use of the product after discovery of defect
Warranty Claims
Customers are required to submit warranty claims in writing within 30 days following the date they discovered the defect, or by reasonable inspection should have discovered any claim break of the foregoing warranty. If the warranty claim is not submitted in writing within the 30-day time frame, the warranty claim will be waived.
All products returned to Elasco Products under this warranty must be prepaid at the owner’s expense.