Return Policy
General Information
Elasco has a standard 30-day return policy from the invoice date on most items with a 20% restocking fee. Customized products where logos or colors are unique are made to order and therefore we are unable to accept returns on those orders. Any manufacturing defects on custom items will be honored and a replacement product will be provided free of charge. Please note that no returns are accepted after 90 days.
All returned items must be returned clean, unused and undamaged. If the product(s) are damaged, Elasco will determine the damaged fees to be applied against the return. Damage fees typically range between 50-100% of the product cost.
Refunds will be issued to the original form of payment (credit card, Pay Pal, etc.). The Customer is responsible for all shipping charges and must ship products as traceable with proof of delivery.
Please follow the instructions below to receive a Return Authorization Number and prepaid return shipping label.
Please note that the original shipping cost for all returning items is non-refundable. The processing fee for returned items that ship by freight will include a freight shipping cost deduction.
Our Elasco customer service representatives are available for any questions you have. Please call us for prompt answers to any questions.
Return Instructions
Contact Customer Service during business hours to talk about your return. We will issue you a Return Authorization Number (RMA) and email you a prepaid return label.
By phone: (800)-208-9420
By email: Sales@ElascoProducts.com
By online form to request a return authorization
(please note that we may request photos before a return will be authorized.)
Ship the item back to us using the prepaid return label; make sure it is packed securely to prevent damage during return shipping.
Wait for your account to be credited within 2-10 business days after we receive your item and inspect it. You will be issued a refund for the purchase price minus the processing fee.
Warranty Claims
Our products carry a lifetime warranty, with some exceptions. Please read our Warranty Policy for full details.
Warranties extend to the original purchase and delivery only and are non-transferrable.
If you receive a faulty or damaged item, or are having problems with a purchased item, please contact us by calling (800)-208-9420 and our customer service staff will guide you through the process of returning it for a refund.